Silver Star Motors Service Department - Long Island City, New York

Información sobre Silver Star Motors Service Department

Ubicación:
Silver Star Motors Service Department se encuentra en una ubicación conveniente en 36-11 Northern Blvd, Long Island City, NY 11101. Esta ubicación en la zona de Long Island City ofrece a los clientes un acceso fácil a uno de los mejores servicios de mantenimiento y reparación de vehículos en la ciudad.

Información de Contacto:
Para aquellos que necesiten ponerse en contacto con Silver Star Motors Service Department, el teléfono es fácil de recordar: 855-219-7867. Para una comunicación más detallada o para hacer una cita, esta línea directa es perfecta.

Página Web:
Las personas interesadas en obtener más información sobre los servicios ofrecidos o para gestionar sus citas pueden visitar su sitio web: silverstarny.com. Aquí encontrarán todos los detalles sobre sus ofertas especiales, así como información adicional sobre sus servicios.

Características y Servicios

- Especialidades: Aunque la página web no especifica las especialidades exactas, los servicios comunes incluyen cambio de aceite, reparaciones mecánicas, y mantenimiento preventivo. Estos servicios son esenciales para mantener el buen estado de cualquier vehículo.

- Accesibilidad: Silver Star Motors Service Department se destaca por su compromiso con la inclusión. Ofrece entrada accesible para personas en silla de ruedas, estacionamiento accesible, y sanitarios accesibles. Esta atención a los detalles demuestra su compromiso con el bienestar de todos sus clientes.

- Otros Servicios: Además de los servicios mecánicos básicos, el taller también ofrece pago móvil mediante NFC, lo cual es una comodidad adicional en la era digital. También aceptan tarjetas de crédito y débito, asegurando que todos los clientes puedan hacer uso de sus servicios sin preocupaciones.

Información Recomendada para los Clientes

Para aquellos que buscan el mejor servicio de mantenimiento para sus vehículos, aquí hay algunos puntos clave a tener en cuenta:

- Cita Previa: Se recomienda concertar una cita para evitar esperas innecesarias.
- Pagos: Tienen varias opciones de pago para facilitar transacciones.
- Opiniones: Con 27 valoraciones en Google My Business y una media de 3.9/5, Silver Star Motors ha demostrado ser una opción confiable y satisfecha para muchos clientes.

Resumen y Recomendación Final

Silver Star Motors Service Department es una opción fiable y accesible para el mantenimiento y reparación de vehículos en Long Island City. Su compromiso con la accesibilidad y la comodidad del cliente lo distingue como un servicio destacado. Si estás buscando un taller mecánico donde tu vehículo recibirá el mejor trato, te invito a que visites su página web silverstarny.com para más información y para concertar tu cita hoy mismo. No olvides que la satisfacción del cliente es su prioridad, y sus opiniones positivas son una prueba de ello. Contacta con ellos hoy para mantener tu vehículo en perfecto estado

👍 Opiniones de Silver Star Motors Service Department

KYLE D.

1/5

This incident occurred in September, it is now December. Mercedes Benz USA told me that someone from the dealership would get in touch with me to rectify the problem. Something is very wrong here. I may be one customer but if this is the way Silver Star’s ownership allows not only it’s service advisor Carlos Mejia, his manager Gus and I guess Andrew who is the store manager treat their customers, something is wrong. After ten years I would not have expected this. $1,200.00 Mercedes original equipment, new. Tire installation.

Orlando Q.

5/5

Cindy is by far the best service advisor I’ve ever had. I’ve dealt with a lot of different service advisors and service centers and none have been more helpful and communicative as Cindy. Appreciate you Cindy! Someone give that lady a raise!

patricia A.

1/5

I have my 2024 Mercedes for few months, paid in full cash. I scratched my door and I chose to bring it to this dealership.
I did not have to bring it there I could have paid any body shop. I called them over a week later only to ask for status and I was at work. The woman who picked up the phone today in the a.m. would not help me to talk to anyone because she insisted I need to know the guys name there who I spoke to when I dropped it off. I did not have any papers with me and she refused to help me or let me speak with anyone about my car because I did not have his name!
Mercedes has no other way to pull up a customer in their system I told the girl who answered that's crazy that they have my car but won't let me speak with anyone without that guys name! And to top it all off I asked this girl twice for her name and she not only wouldn't give me her name she kept saying thank you in a condescending way each time I asked for her name. I had to then have my friend call and she has no car there and the girl put her through! So unprofessional that you have a worker there like that at MERCEDES dealership that is no help and don't give her name.
The rest of the crew are nice so far but this employee who answered this morning is a disgrace!

Mario M.

1/5

The worst experience of my entire life !!!! I brought the car 2 weeks ago and told them that i have an ABS ESP problem wich shows in the dashboard based on what other mechanic they told me that is an sensor problem for some reason they couldn’t fix it so i brought my Mercedes to the Mercedes dealership since they say they’re “the best” i spoke to Crystal Saava the the advisor. She told me that it will be an diagnostic test wich will cost me $280 based on that will tell me how much the entire thing will cost and what’s the problem. So they send me a bill of $ 1,426.69 for replacement of the sensor and programming wich was the problem. Estimated time was till Friday the first week and they told me mechanic has covid so he can’t fix it (Mercedes have only one mechanic by the way people) stay tuned the fun part didn’t start yet… after i called them around 5 times on Monday they put me on hold and no one didn’t respond and than finally i got a message from Crystal Saava she said that mechanic has an emergency so he left earlier. Than i left my job went to Mercedes asked her what’s going on and she told me that we have another problem with the car wich we can’t find it yet. I asked her so when im going to get my car back because im going to vacations (since they told me will be done for last Friday) and her answer back was i am going to vacations too like what the hell !!! Than she started to raise the voice on me i told her why you doing this she said i lost my voice this is crazy. Than she said do you want to take the car today and pay the $ 1,426.69 ( meantime the car was not fixed) i asked her to find the problem and send me the bill after 4 more day she told me that they find the problem wich is Axle but the parts are discontinued from Mercedes so they can’t find it. So asked her to to make my car ready for pick up and she told me that i have to pay the bill without fixing my problem bc Mercedes wants to pay the mechanic no matter if the problem is fixed 😄 than i went they today spoke to this nice suit and tie “gentleman” the manager. He said yes you have to pay the bill so you can get the car even when I explained him my horrible costumer service wich he said is ok for his workers to tell me that they going to vacation to 😂 than he said that i will reduce it to $900 after talking and talking i end up paying $608 aaand here we go my friends Mercedes give me the car same way that i brought it in. Ohh i fergot they told me that i have an recall on the window but guess what They didn’t fix that as well. I will describe it as the worst experience in me entire life because they are the worse indeed!!!

Izzy A.

1/5

I made a service appointment with a loaner car since we’re from Staten Island, due to constant issues with the car I bought last year from this dealership. They waited until my husband arrived at the appointment to tell us we needed higher liability on our insurance policy. I called geico and the change wouldn’t be effective until tomorrow, so they wouldn’t let us leave with a loaner even though I’ve gotten one from this location before with my current insurance policy. Drove an hour and a half each way for nothing and they wouldn’t take it into consideration that the error was on their end. Complete lack of respect for their customers time.

William Z.

5/5

Service is always efficient and friendly! They always get our fleet vehicles back to us in a timely fashion, definitely one of the better dealerships I have had the pleasure to do business with!!

Michael M.

5/5

Best places to get your car serviced or repaired friendly environment firsy is my guy makes everything easier

William

5/5

Brought the truck in for a little cosmetic maintenance and had the pleasure of working with Sam in the service department. He is very knowledgeable and very honest as well as an amazing mechanic. I will ask for him every time I need service.